Question 1

What is Check in Check Out Time?

Accepted Answer

Check in is at 10 AM, check out is at 12 Noon.

Question 2

Do you allow smoking on property? In the rooms?

Accepted Answer

Our hotel is entirely non-smoking.

Question 3

Do you offer room service? What are the hours?

Accepted Answer

Yes, we offer In Room Dining 24 hours a day, with a limited overnight menu.

Question 4

Do you have a pool?

Accepted Answer

Yes, we have a swimming pool available for guests.

Question 5

How do I get to the hotel?

Accepted Answer

Please see our Maps + Directions page on Google.

Question 6

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

Accepted Answer

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

Question 7

Will your rooms allow rollaway beds/cribs/playards? Is there a charge?

Accepted Answer

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

Question 8

Will your rooms allow rollaway beds/cribs/playards? Is there a charge?

Accepted Answer

Some of our rooms can accommodate cribs or rollaway beds. There is a per night rental fee for all rollaway beds.

Question 9

Is my ID required at check in?

Accepted Answer

We do require presentation of a valid government-issued identification at the time of check-in.

Question 10

Can I check in with my debit card?

Accepted Answer

We absolutely take debit cards at check-in.

Question 11

What forms of payment are accepted to pay for my room?

Accepted Answer

All major credit cards are accepted.

Villa Delta Island Sumedang

Thank You for contacting us!